Privacy Policy

Updated 1 November 2022

Thank you for visiting our website www.anticollective.co.nz (The Website) and considering the use of our ANTI Collective Product. This Website, the use of our ANTI Collective NZ Product, ANTI Collective Platform (the Platform), and any other interaction between us (collectively, our Services) is governed by this Privacy Policy.

ANTI Collective and Cult Brands NZ (referred to as ANTI Collective, we, us or our) recognises the importance of safeguarding your personal information. This Privacy Policy governs the collection, use and disclosure of your personal information by us. We are bound by, and comply with, the Privacy Act 2020 (Privacy Act).

By accessing our website or using our services, you consent to the collection, use, storage and dissemination of your personal information in accordance with this Privacy Policy. If you do not provide your personal information, we may be unable to provide you with the Services.

This policy covers the following topics:

Information we collect

How we use and share your personal information

Protection of your information

Access to and correction of your personal information

How long we hold your information for

Changes to this policy

How to get in touch with us

Information we collect

When using or seeking to use our services we collect the information you provide to us including:

Personal information such as your name, address, date of birth, or other identification data;

Contact information such as your phone number and email address;

Financial information such as affordability data, partial card numbers and card expiry dates (we do not collect or hold full card numbers, which are held by the payment gateway), and your repayment and default (if any) history; and

Information about your digital footprint, including your IP address, device type, web browser, and operating system.

In addition, we may collect information from you when you communicate with us or our service providers (in writing or verbally) such as communicating with our customer support or when you participate in any survey, promotion or competition we may run.

As part of our assessment of fraud and credit suitability, we also utilise third parties and may collect information from third parties such as credit agencies and identity verification providers and other commercial information service providers. We may also access personal information about you that is available publicly, such as on public and subscribed registers, and details you have shared publicly on social media platforms, which may be used to supplement our customer database.

We may also collect information from any retailer where you are seeking to use our Services including personal information such as your name, what you are purchasing, cost of purchase, shipping details, etc.

We may also collect information from your computer or device in relation to your use of our websitesuch as IP address, activity logs, cookie and browser identifiers, operating system identifiers and location identifiers.

Using and sharing your personal information

We will primarily use your personal information in order for us to provide our Services to you or assess your suitability for us to provide such Services.

This includes, but is not limited to using your information to:

Make decisions to provide you with our Services, including evaluating your creditworthiness or verifying your identity;
Provide to our third-party service providers to assist us in determining your identity or suitability for our Services;
Provide you with our Services, including the arrangement of the instalment plan and responding to any queries and providing any information about us;
Improve, customise and enhance our Services, Platform and Website;
Manage your scheduled instalment payments and default fees (if any) and manage the Services we provide;
Communicate with you via phone, text message, notifications, email or post and otherwise to manage our relationship with you;
Manage and prevent fraud and other risks to our business;
Provide you with marketing materials and other news updates and promotions with respect to our products and services. You may elect to opt out of any marketing information we send to you by following the link in any relevant information;
Comply with any relevant law or legal obligations;
Contribute to statistical and analytical data relating to your buying habits.

Subject to your consent, we may ask you to share your personal and financial information (including your personal online banking details) with our third-party service provider, to enable it to perform digital data capture (the collection and/or copying of your screen display data, including financial information, from the Platform) on our behalf for the purposes of assessing your affordability.

We do not sell or provide access to your personal information to third parties for them to market direct to you. However, we may share your personal information with third parties for the following purposes:

To our payment system providers or retailers in order to manage a transaction or respond to a query or complaint or improve their service offering;
To enforce our rights including debt collection and assigning debts to third party debt collection agencies;
To our investors, potential acquirers and/or financiers;
To our commercial partners and credit agencies to enable them to improve their services to us and to you;
To our third-party service providers, engaged to perform services on our behalf such as text messaging and email services;
We may share information relating to your instalment arrangements with us including your repayment history and any non- compliance or default history. A credit reporter may hold such information on their database and use it for providing credit reporting services to other users of the credit bureau;
We may share information relating to your personal creditworthiness, including your credit score, age, where you have shopped and geographical location to persons involved in providing funds by way of securitisation;

Where your personal information has been utilised in the development of any statistical or analytical data and has been aggregated and anonymised, we may sell, distribute and disclose such data to retailers and other third parties.

Protection and storage of your personal information

Your personal information will predominantly be stored in electronic form in secure cloud-based data centres located in New Zealand or overseas that may be owned by third party service providers. Your personal information may also be stored in paper form. All such information whether electronically or physically stored is kept secure using generally accepted standards of security.

When we store your personal information, we will take reasonable steps to keep your information secure and to prevent unauthorised disclosure.

Access and correction of your personal information

Subject to any applicable exceptions set out in the Privacy Act, you have the right to request access to or correction of personal information we hold about you by contacting us using the details below.

Marketing communications

By accepting the terms of this Privacy Policy and providing us with your personal information, we may use your personal information for the purpose of informing you about our products and services. You may opt out of receiving this information by following the link contained with it.

Use of Cookies

We use technology known as “cookies” to collect information about you when internet browsing or device applications. Cookies can record information about your visit to our website. This enables us to provide a more customised experience next time you visit. You can switch off cookies by adjusting your web browser settings.

How long we hold your information

We will hold your personal information only for as long as necessary to achieve the purpose for which we collected it for and tocomply with any relevant law or legal obligation.

PCI DSS Policy

For security purposes, ANTI Collective does not keep or hold your full debit or credit card data. We use Payment Express, New Zealand’s largest payment gateway. Payment Express adhere to a comprehensive set of requirements created by the Payment Card Industry Security Standards Council for ensuring the safe handling of sensitive customer debit and credit card data. Payment Express is a Level 1 Service Provider and is compliant to PCI DSS Version 3.2 standard. More information can be found here.

Changes to this policy

We may amend this Privacy Policy from time to time by posting a revised version on our website or sending you an email or text two weeks before the effective date of any amendment. If you continue to use our Website, our ANTI Collective Product, and any other services following the effective date of any amendment, then you will be deemed to have accepted the amendment to this Privacy Policy. If you do not accept any amendment to this Privacy Policy, you must stop using the Website, ANTI Collective Product, the Platform or our Services.

How to get in touch with us

If you have any questions regarding this policy or should you wish to lodge a complaint in relation to our use or disclosure of personal information, you can contact us at connect@anticollective.com

If you are unsatisfied with our response or privacy practices, you have the right to make a complaint to the Office of the Privacy Commissioner at: PO Box 10094
Wellington
6143

Phone: 0800 803 909